Make a complaint

At Colonnade, we strive to provide quality professional non-life insurance services. Client satisfaction with our services is very important to us, so in accordance with current legislation, we have established an internal complaints handling system, the purpose of which is to ensure timely and fair investigation of complaints and the identification and mitigation of possible conflicts of interest.

Throughout the administrative processes we do our best for our clients and we are always happy to help in all cases. If you still have an experience that you would like to provide feedback about, please inform us via this online complaint form or choose from other options of complaint handling below.


What needs to be stated? 

In order to ensure a smoother process, we always need the customer's basic personal identification data and the data related to the insurance covered by the complaint (eg. policy number, contract number).


What other options you can choose?

Our online complaint form here is the fastest and easiest way to reach us. If you would like to choose other option to start your complaint handling process, you can call our customer service our you can send us an e-mail or postal letter. You can also find our address below.


Make a complaint

The personal data provided in this form will be processed for the purpose of dealing with your enquiry/request.

Call us:

+36 1 460 1400, + 36 1 801 0801

  • Monday: 08:30 - 20:00
  • Tuesday: 08:30 - 17:00
  • Wednesday: 08:30 - 17:00
  • Thursday: 08:30 - 17:00
  • Friday: 08:30 - 15:00
  • Saturday: Closed
  • Sunday: Closed
Write us:

E-mail: panasz@colonnade.hu

Address: 1139 Budapest, Váci út 99. Balance Loft Irodaház, 2. Emelet.

Visit us:

Opening hours:

  • Monday: 08:30 - 17:00
  • Tuesday: 08:30 - 17:00
  • Wednesday: 08:30 - 17:00
  • Thursday: 08:30 - 17:00
  • Friday: 08:30 - 15:00
  • Saturday: Closed
  • Sunday: Closed

Address: 1139 Budapest, Váci út 99. Balance Loft Irodaház, 2. Emelet.

Documents:

Information about complaints handling

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Complaints handling procedure

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